Frequently Asked Questions
Can I create a custom jersey that I can’t find online?
Yes! Fill out our custom order form with your idea. We offer custom jersey mockups and design services, along with a fair price quote based on your exact specifications.
Do you offer rush or overnight delivery?
No. All of our jerseys are handmade on demand – printed, hand-cut, sewn, and carefully inspected. This takes time, especially if you’re creating a one-off jersey design.
How long will it take to receive my custom jersey?
Your order typically takes 9-12 business days from payment to delivery. This includes personalization, processing, production, and shipping time.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for tracking updates. Delivery times may vary due to weather conditions or holidays.
How do your jerseys fit?
Check out our Size Charts on any product page for accurate sizing information.
Can I change or cancel my order?
Since each jersey is custom-made, a customization fee is included in the purchase price. If you need to make changes or cancel, email us with your order number and request as soon as possible. We’ll do our best to accommodate your request before production begins.
What is your return policy?
Custom jerseys are non-returnable unless they arrive defective or damaged. Please refer to our Refunds and Returns Policy for details on returns related to damaged or misprinted items.
What payment methods do you accept?
We accept all major credit and debit cards.
Where are you located?
We are an American company and our operations are based in Austin, Texas. Feel free to contact us for more information.
Still have questions?
We're here to help:
- Send a Message
- 512-766-3081
- support@longhornsapparel.com
- Homegrown in Austin, TX